Job Description
Join Tech Innovate Solutions' dynamic IT team as a Junior IT Support Specialist! We're seeking passionate entry-level professionals to provide critical technical support across our Sacramento operations. This is your gateway to a rewarding career in technology, where you'll gain hands-on experience with cutting-edge systems while making tangible impact. Our collaborative environment prioritizes growth, mentorship, and innovation—perfect for launching your IT journey. If you're ready to transform your technical knowledge into real-world solutions, apply today!
Responsibilities
- Deliver responsive technical support to employees via phone, email, and in-person assistance
- Install, configure, and troubleshoot hardware (PCs, printers, peripherals) and software (OS, applications)
- Manage user accounts, permissions, and access controls across company systems
- Document IT processes, resolutions, and knowledge base articles
- Collaborate with senior engineers on network infrastructure maintenance
- Assist with cybersecurity protocols and data protection initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Fundamental knowledge of Windows/macOS operating systems and networking principles
- Basic proficiency with hardware troubleshooting and software installation
- Strong problem-solving skills with excellent written/verbal communication
- Ability to prioritize tasks and manage multiple requests simultaneously
- CompTIA A+ certification or similar is a plus