Job Description
Are you a tech-savvy individual looking to kickstart your career in Information Technology?
Fresno Digital Solutions is seeking a passionate and motivated Junior IT Support Specialist to join our growing team. We are dedicated to fostering a collaborative environment where entry-level talent can thrive and learn from industry experts. If you have a knack for problem-solving and a desire to help others navigate the digital world, we want to hear from you.
In this role, you will be the first point of contact for our internal users, providing top-tier technical support and ensuring our company's technology infrastructure runs smoothly. This is an excellent opportunity for recent graduates or career changers to gain hands-on experience in a dynamic tech environment.
Responsibilities
- Provide tier-1 and tier-2 technical support for hardware, software, and network issues via phone, email, and in-person.
- Diagnose and resolve common technical problems, including printer malfunctions, Wi-Fi connectivity, and application errors.
- Assist in the deployment, configuration, and maintenance of desktop computers, laptops, and mobile devices.
- Monitor system performance and respond to alerts to ensure 99.9% uptime for business operations.
- Maintain accurate documentation of all technical issues, resolutions, and user interactions in the Help Desk ticketing system.
- Conduct basic IT training sessions for new employees to ensure they are comfortable with company software and tools.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Information Technology, Computer Science, or related field is a plus.
- Familiarity with Windows operating systems (Windows 10/11) and basic knowledge of macOS.
- Understanding of computer hardware components, peripherals, and networking basics.
- Strong customer service skills with the ability to explain technical concepts to non-technical users.
- Excellent problem-solving abilities and attention to detail.
- Ability to work independently as well as part of a collaborative team.