Job Description
Launch your IT career with TechSolutions Inc. in Milwaukee! We're seeking passionate entry-level professionals to join our dynamic IT support team. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge technology while providing essential technical assistance to our clients. This role offers comprehensive training, mentorship from senior engineers, and clear pathways for career advancement in the growing Milwaukee tech scene.
Our collaborative environment values innovation and continuous learning, making it the perfect place to develop foundational skills in network administration, cybersecurity, and system administration. Join us to build a solid foundation for your IT career while contributing to meaningful projects that impact local businesses.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve user issues through remote and on-site assistance
- Install, configure, and maintain Windows/macOS workstations and servers
- Manage Active Directory user accounts and permissions
- Document technical procedures and create knowledge base articles
- Assist with network security protocols and data backup procedures
- Collaborate with senior IT staff on infrastructure improvement projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS and Microsoft Office suite
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (not required)
- Ability to lift 30 lbs for equipment installation