Job Description
Join our dynamic IT team in Denver and kickstart your career in technology! TechNova Solutions is seeking a motivated Junior IT Support Specialist to deliver exceptional technical assistance to our growing client base. This role offers hands-on experience with modern infrastructure while working alongside industry experts in a collaborative environment. You'll gain exposure to cloud platforms, network security, and system administration – perfect for launching your IT career in Colorado's thriving tech hub.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and security protocols
- Document IT processes and maintain knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Monitor system performance and troubleshoot technical incidents
- Assist with cloud service implementations (AWS/Azure)
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (ServiceNow/Jira)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to work independently and prioritize tasks
- Valid driver's license and reliable transportation