Job Description
Are you ready to launch your career in the heart of the Pacific Northwest's tech scene? Apex Data Systems is seeking a motivated Junior IT Support Specialist to join our growing team in Seattle. We are looking for individuals who are eager to learn, problem-solvers at heart, and passionate about driving technology forward.
As a Junior IT Specialist, you will play a vital role in ensuring our internal infrastructure runs smoothly. You will work alongside senior engineers to resolve technical issues, support employees, and contribute to exciting projects that shape the future of our company.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for rapid career growth and mentorship.
- Flexible work environment with hybrid options.
- Access to the latest technologies and tools.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person.
- Troubleshoot and resolve hardware (laptops, printers) and software (OS, Office 365) issues.
- Assist in the deployment and configuration of new workstations and peripherals.
- Maintain and update technical documentation and knowledge base articles.
- Monitor network performance and assist in identifying potential security vulnerabilities.
- Collaborate with the IT team to implement software updates and patches.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Familiarity with operating systems, specifically Windows and macOS.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Strong problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Excellent written and verbal communication skills.
- IT certifications such as CompTIA A+, Network+, or Security+ are a strong plus but not mandatory.