Job Description
TechNova Solutions is a forward-thinking technology company based in the heart of San Francisco. We are seeking a motivated and eager Junior IT Support Specialist to join our dynamic team. If you are a recent graduate or looking to kickstart your career in the IT industry, this is an exceptional opportunity to grow within a fast-paced environment.
In this role, you will be the first point of contact for our employees, ensuring they have the technical support they need to succeed. We pride ourselves on our collaborative culture and provide comprehensive mentorship to help you develop your technical skills and professional confidence.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to staff via phone, email, and in-person troubleshooting.
- Diagnose and resolve hardware and software issues, including operating systems, printers, and peripherals.
- Assist in the deployment, configuration, and maintenance of workstations, laptops, and mobile devices.
- Manage and track IT support tickets using our help desk software to ensure timely resolution.
- Perform routine system backups, updates, and security patches.
- Conduct user training sessions on new software applications and company security protocols.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
- Basic understanding of computer hardware components and networking concepts.
- Familiarity with Microsoft Windows and macOS operating systems.
- Strong customer service orientation with excellent verbal and written communication skills.
- Ability to troubleshoot technical problems and work effectively under pressure.
- Willingness to obtain industry-recognized certifications such as CompTIA A+.