Job Description
Are you ready to launch your career in technology? Apex Innovations Group is seeking a motivated Junior IT Support Specialist to join our dynamic team in the heart of Columbus, Ohio. As a key player in our IT infrastructure department, you will be the first point of contact for our employees, ensuring smooth operations and technical excellence.
We value curiosity and continuous learning, offering a mentorship-driven environment perfect for recent graduates or career switchers looking to break into the tech industry. You will work alongside experienced engineers to solve complex technical challenges and support our cloud-based ecosystem. If you have a passion for technology and a desire to grow, we want to meet you.
Responsibilities
- Provide exceptional Tier 1 technical support to internal staff via phone, email, and ticketing systems.
- Troubleshoot and resolve hardware and software issues related to Windows, macOS, and Linux environments.
- Assist in the deployment, configuration, and maintenance of new workstations, laptops, and peripherals.
- Manage and update computer inventory and software license records accurately.
- Collaborate with the network team to ensure secure and reliable network connectivity for all departments.
- Document technical procedures and maintain a comprehensive knowledge base for the team.
Qualifications
- Associate degree or Certificate in Information Technology, Computer Science, or a related field (Bachelor's degree preferred).
- Basic understanding of operating systems, networking concepts, and hardware components.
- Familiarity with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
- Strong problem-solving skills and a logical approach to troubleshooting technical issues.
- Excellent written and verbal communication skills with a customer-centric attitude.
- Ability to lift and move IT equipment and work in a collaborative office environment.