Job Description
Are you looking for an exciting entry-level opportunity to kickstart your career in Information Technology? TechNova Solutions is seeking a motivated Junior IT Support Specialist to join our growing team in the heart of Silicon Valley.
As a Junior IT Support Specialist, you will be the first point of contact for our employees, ensuring our internal systems run smoothly. We pride ourselves on a collaborative environment where your growth is our priority.
Why Join Us?
- Comprehensive training program for aspiring tech professionals.
- Competitive salary and benefits package.
- Opportunity to work with cutting-edge technology.
- Supportive mentorship from senior IT staff.
Responsibilities
- Provide Tier 1 technical support for hardware and software issues via phone, email, and ticketing systems.
- Assist in the deployment and configuration of new workstations and mobile devices.
- Maintain accurate records of technical issues and resolutions in the Service Desk.
- Collaborate with the network administration team to troubleshoot connectivity problems.
- Perform routine system backups and ensure data integrity.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Familiarity with Windows and macOS operating systems.
- Basic understanding of networking concepts (LAN, WAN, IP addressing).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.