Job Description
Join NexusTech Solutions as a Junior IT Support Specialist and launch your career in Chicago's thriving tech hub! We're seeking motivated tech enthusiasts ready to provide exceptional user support and maintain our cutting-edge infrastructure. You'll gain hands-on experience with enterprise systems while collaborating with industry professionals in a dynamic, growth-oriented environment. Our comprehensive training program ensures rapid skill development, and we offer competitive benefits including health insurance, 401(k) matching, and professional certifications.
Responsibilities
- Diagnose and resolve hardware/software issues for 150+ employees across Windows/macOS environments
- Deploy and configure workstations, printers, and network peripherals
- Manage Active Directory accounts and permissions using Group Policy
- Document technical procedures in our knowledge base ticketing system
- Assist with cybersecurity protocols including endpoint protection and VPN setup
- Collaborate with vendors for hardware procurement and service level agreements
- Participate in quarterly infrastructure upgrades and system migrations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred (willing to train)
- Basic understanding of LAN/WAN networking concepts and TCP/IP
- Familiarity with Microsoft 365 and cloud services (Azure/GCP a plus)
- Strong problem-solving skills with attention to detail
- Excellent written/verbal communication abilities
- Ability to lift 30 lbs and work in server environments
- Valid driver's license for occasional equipment transport