Job Description
We are seeking a motivated and tech-savvy Junior IT Support Specialist to join our dynamic team in Columbus, Ohio. This is an immediate hire opportunity for individuals eager to launch a career in Information Technology. You will play a crucial role in maintaining our IT infrastructure and providing top-tier technical support to our employees.
Why Join Us?
- Rapid Career Growth: We invest heavily in training our junior staff.
- Modern Environment: Work with cutting-edge technology in a collaborative setting.
- Immediate Start: Don't wait—begin your journey with us today.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve technical issues for employees, including desktops, laptops, printers, and network connectivity.
- Help Desk Support: Provide excellent customer service by responding to support tickets and resolving them in a timely manner.
- System Maintenance: Assist in the deployment, configuration, and maintenance of operating systems and applications.
- Network Assistance: Monitor network performance and help troubleshoot local area network (LAN) and wide area network (WAN) issues.
- Documentation: Maintain accurate records of support tickets, incidents, and system changes.
- Asset Management: Assist in the inventory tracking of hardware and software assets.
Qualifications
- Education: Associate degree in Information Technology, Computer Science, or equivalent technical certification.
- Technical Knowledge: Basic understanding of PC hardware, operating systems (Windows/Linux), and networking fundamentals.
- Soft Skills: Strong problem-solving abilities and a logical approach to troubleshooting.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Experience: No prior professional IT experience required; internships or academic projects are a plus.
- Availability: Must be available to start immediately.