Job Description
Join our dynamic IT team as a Junior Support Specialist! We're seeking tech-savvy recent graduates to provide exceptional user support, troubleshoot hardware/software issues, and contribute to system optimization. Enjoy collaborative projects, mentorship from senior engineers, and growth opportunities in a cutting-edge environment.
Responsibilities
- Resolve Tier 1/2 technical support tickets via phone, chat, and email
- Deploy and configure desktop/laptop hardware and peripherals
- Manage Active Directory accounts and group policies
- Document IT procedures and knowledge base articles
- Assist with network monitoring and security protocols
- Collaborate on cloud migration projects (AWS/Azure)
- Participate in after-hours on-call rotation
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 1-2 years internship or helpdesk experience preferred
- CompTIA A+ or similar certification a plus
- Proficiency with Windows/macOS and Office 365
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong troubleshooting and customer service skills
- Ability to lift 30 lbs for equipment handling