Job Description
Are you a tech enthusiast ready to launch your career in the heart of the Bay Area? Oakland Innovations is seeking a motivated Junior IT Support Specialist to join our dynamic team. We are committed to fostering talent and providing comprehensive training for individuals looking to break into the IT industry. If you have a passion for technology and a desire to help others, this is your chance to grow with a leading local company.
In this role, you will be the first point of contact for our internal employees, resolving technical issues and ensuring our office runs smoothly. We believe in a hands-on learning environment where your potential is limitless.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person, resolving hardware and software issues.
- Assist with the installation, configuration, and maintenance of workstations, printers, and network peripherals.
- Monitor and maintain inventory of IT equipment and software licenses.
- Document all technical issues and resolutions in the help desk ticketing system.
- Collaborate with the Senior IT team to implement new technology solutions and upgrades.
- Ensure compliance with company security policies and data protection protocols.
- Conduct basic training sessions for new employees on office equipment and software usage.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or Computer Science is a plus).
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic operating systems (Windows/macOS).
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent verbal and written communication skills.
- Ability to work independently as well as part of a collaborative team.
- A valid driver’s license and willingness to travel between office locations.
- Enthusiasm for learning new technologies and keeping up-to-date with industry trends.