Job Description
Join our dynamic team at TechSolutions Memphis as a Junior IT Support Specialist! We're seeking passionate tech newcomers to provide essential IT infrastructure support to our growing client base. This role offers hands-on experience with cutting-edge technologies while making a tangible impact on business operations. Perfect for recent graduates eager to launch their careers in the heart of Memphis's thriving tech scene.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Deploy and configure network equipment including routers, switches, and access points
- Manage user accounts, permissions, and security protocols in Active Directory
- Document IT processes and maintain asset management databases
- Provide Level 1 technical support via phone, email, and remote access tools
- Assist with cloud infrastructure management (AWS/Azure basics)
- Collaborate with senior engineers on system upgrades and migrations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Familiarity with Windows 10/11 and macOS operating systems
- Experience with ticketing systems (ServiceNow, Jira, or similar)
- Strong problem-solving and customer service skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 25lbs for hardware maintenance tasks