Job Description
Join NexusTech Solutions, a leading Portland-based innovator in cloud infrastructure, as we expand our technical support team! We're seeking passionate entry-level IT professionals eager to build foundational skills in a dynamic, mentor-driven environment. Our collaborative culture combines cutting-edge technology with hands-on training to accelerate your career growth. Enjoy competitive benefits, flexible work arrangements, and opportunities to work with Fortune 500 clients. If you're ready to transform your technical potential into professional expertise, this is your launchpad.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 500+ employees
- Deploy and configure Windows/macOS workstations and mobile devices
- Monitor and maintain network infrastructure using SolarWinds and ServiceNow
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on cybersecurity initiatives
- Manage helpdesk ticket queues with SLA adherence
- Assist in cloud service migrations (AWS/Azure)
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency in Windows/macOS administration fundamentals
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong troubleshooting methodology and documentation skills
- Excellent written/verbal communication abilities
- Experience with ticketing systems (ServiceNow/Jira preferred)