Job Description
Join our dynamic IT team at Detroit Tech Innovations and kickstart your career in technology! We're seeking passionate entry-level professionals to provide essential IT support to our growing client base. This role offers hands-on experience with cutting-edge systems while working alongside industry experts. Enjoy competitive compensation, comprehensive benefits, and clear career advancement pathways in Detroit's thriving tech sector.
Responsibilities
- Provide desktop and technical support for hardware/software issues
- Manage helpdesk ticket systems and prioritize user requests
- Install, configure, and maintain computer systems and networks
- Document technical procedures and maintain knowledge base
- Collaborate with senior engineers on infrastructure projects
- Conduct regular system audits and security updates
- Train users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Customer service-oriented mindset with patience
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (not required)
- Valid driver's license for occasional on-site visits