Job Description
Launch your IT career with InnovateDC Tech! We're seeking passionate entry-level professionals to join our dynamic IT support team in the heart of Washington DC. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge technology while serving our government and private sector clients. Enjoy competitive benefits, mentorship from industry veterans, and opportunities for growth in one of America's most vibrant tech hubs.
Why InnovateDC Tech?
• Industry-leading training programs
• Flexible hybrid work environment
• Comprehensive health and retirement packages
• Collaborative culture focused on innovation
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Deploy and configure workstations, laptops, and mobile devices
- Monitor system performance and document technical procedures
- Collaborate with senior engineers on infrastructure projects
- Manage user accounts and access permissions across systems
- Participate in cybersecurity awareness initiatives
- Support cloud-based applications and SaaS platforms
- Document IT assets and maintenance activities
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or similar certification preferred (or willingness to obtain)
- Basic knowledge of Windows/macOS, Active Directory, and networking
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- Valid driver's license for occasional client site visits
- Passion for technology and continuous learning