Job Description
Join TechNova Solutions as a Junior IT Support Specialist and launch your career in Seattle's booming tech industry! We're seeking passionate tech enthusiasts eager to grow their skills in a collaborative environment. You'll gain hands-on experience with enterprise systems while supporting our dynamic team of professionals. This is your gateway to becoming a future IT leader at one of Seattle's most innovative companies.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Deploy and configure workstations, laptops, and mobile devices
- Monitor and maintain network infrastructure including switches and firewalls
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Participate in cybersecurity awareness training and best practices
- Support office IT operations including AV systems and conference rooms
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Customer service experience with excellent communication skills
- Ability to troubleshoot hardware/software issues systematically
- Strong organizational skills and attention to detail
- Eagerness to learn new technologies and industry best practices
- Valid driver's license for occasional equipment transport