Job Description
Launch your tech career with NexusTech Solutions! We're seeking passionate entry-level IT professionals to join our innovative team in the heart of San Francisco. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge technology while delivering exceptional user experiences. Our dynamic startup environment offers mentorship, growth opportunities, and the chance to work on projects that impact thousands of users. Join us to build a strong foundation in IT operations, cybersecurity, and system administration in one of the world's leading tech hubs.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person
- Deploy and configure desktop/laptop systems, printers, and peripherals
- Monitor and maintain network infrastructure including routers, switches, and firewalls
- Create and maintain documentation for IT processes, SOPs, and user guides
- Collaborate with senior engineers on system upgrades and security patches
- Manage user accounts, permissions, and access controls in Active Directory
- Assist with data backup/recovery procedures and disaster testing
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification or willingness to obtain within 90 days
- Proficiency with Windows OS and basic networking concepts
- Strong troubleshooting skills with analytical problem-solving abilities
- Excellent written and verbal communication skills
- Experience with IT service management tools (e.g., ServiceNow, Jira)
- Basic knowledge of cloud platforms (AWS/Azure/GCP) preferred
- Valid driver's license and reliable transportation for on-site support