Job Description
Are you a tech enthusiast ready to launch a rewarding career in Information Technology? NexTech Systems is seeking a motivated Junior IT Support Specialist to join our dynamic team in Austin, TX. We pride ourselves on fostering an environment of growth, innovation, and technical excellence.
In this role, you will be the first point of contact for our internal employees, solving technical challenges and ensuring our digital infrastructure runs smoothly. We value curiosity and dedication, making this the perfect opportunity for recent graduates or career changers looking to break into the IT industry.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues via our ticketing system.
- Assist in the setup, configuration, and maintenance of desktop computers, laptops, and mobile devices.
- Monitor system performance and participate in regular network maintenance and security audits.
- Collaborate with senior IT staff to implement new software deployments and system upgrades.
- Document technical issues and resolutions to maintain a robust knowledge base.
- Conduct training sessions to help non-technical staff utilize company tools effectively.
Qualifications
- Associate degree or certificate in IT, Computer Science, or a related technical field.
- Familiarity with Windows 10/11, macOS, and basic Linux command line is required.
- Strong understanding of computer networking principles (TCP/IP, DNS).
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Eagerness to obtain industry certifications such as CompTIA A+.