Job Description
Launch your IT career with TechForward Solutions! We're seeking passionate entry-level professionals to join our dynamic support team in sunny San Diego. Enjoy collaborative workspaces, mentorship from industry veterans, and opportunities for growth in cloud technologies and cybersecurity. Our competitive benefits package includes health insurance, 401k matching, and professional development stipends.
Responsibilities
- Provide Tier 1 technical support for 150+ employees via ticketing system and live chat
- Deploy and configure Windows/macOS workstations and peripheral devices
- Diagnose network connectivity issues using tools like Wireshark and ping
- Assist with Active Directory user account management and permissions
- Document SOPs in Confluence and maintain IT asset inventory
- Collaborate with senior engineers on system upgrades and projects
Qualifications
- Associate's degree in IT or CompTIA A+ certification
- Fundamental knowledge of TCP/IP, DNS, and DHCP protocols
- Experience with Windows 10/11 and macOS troubleshooting
- Basic familiarity with cloud services (AWS/Azure/GCP)
- Strong problem-solving and customer communication skills
- Ability to lift 30lbs for hardware deployment tasks