Job Description
Join our dynamic IT team and launch your career in technology! We're seeking a motivated Junior IT Support Specialist to provide exceptional technical assistance to our Philadelphia-based clients. This role offers hands-on experience with cutting-edge systems while supporting a growing portfolio of corporate and municipal clients. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for professional growth within a rapidly expanding tech ecosystem.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Deploy and configure network infrastructure including routers, switches, and firewalls
- Manage helpdesk tickets via ServiceNow with SLA adherence
- Document technical procedures and create user training materials
- Collaborate with cloud migration teams on Azure/AWS implementations
- Conduct periodic system audits and security compliance checks
- Provide on-site technical support for enterprise clients in Greater Philadelphia
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred
- Basic knowledge of Active Directory, DNS, and DHCP protocols
- Familiarity with virtualization (VMware/Hyper-V) and cloud services
- Strong diagnostic and problem-solving abilities
- Excellent written/verbal communication skills
- Ability to lift 30lbs for equipment maintenance tasks
- Valid driver's license for occasional client site visits