Job Description
Launch Your Career in Technology Today!
TechNova Solutions is looking for a motivated Junior IT Support Specialist to join our expanding team in downtown Chicago. We are committed to nurturing talent and providing a platform for ambitious individuals to excel in the IT industry. If you have a passion for problem-solving and a curiosity about how technology works, this is the perfect opportunity for you.
As an entry-level IT professional, you will be trained to handle a variety of technical challenges, working alongside experienced mentors who are dedicated to your growth. You will play a crucial role in maintaining our office infrastructure and supporting our employees' daily technological needs.
What You Will Do:
Our ideal candidate is eager to learn and ready to dive into the world of IT support. You will assist in diagnosing and resolving hardware and software issues, managing user accounts, and ensuring our systems run smoothly.
Responsibilities
- Provide tier 1 technical support for hardware and software issues via phone, email, and in-person.
- Assist in the deployment, configuration, and maintenance of end-user devices (laptops, printers, mobile devices).
- Manage user accounts, permissions, and security protocols within Active Directory.
- Document technical tickets and maintain a comprehensive knowledge base.
- Perform routine network troubleshooting and hardware upgrades.
- Collaborate with the senior IT team to implement new software solutions.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Basic understanding of computer hardware, operating systems (Windows 10/11), and networking concepts.
- Strong problem-solving skills and the ability to troubleshoot complex issues independently.
- Excellent verbal and written communication skills.
- Willingness to obtain industry certifications (we provide paid training and sponsorship).