Job Description
Join our dynamic IT team as a Junior IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in Los Angeles' thriving tech scene. At TechSolutions Inc., you'll gain hands-on experience with cutting-edge systems while supporting Fortune 500 clients. Our mentorship-driven program combines on-the-job training with professional development opportunities to accelerate your growth. Enjoy competitive benefits, flexible work options, and a collaborative environment where your ideas matter. Perfect for recent grads or career changers with 0-2 years of experience!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing system and remote assistance
- Deploy and configure workstations, laptops, and mobile devices
- Document IT procedures and maintain knowledge base articles
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with senior engineers on infrastructure projects
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service experience with strong communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30lbs for equipment handling
- Valid driver's license for occasional site visits
- Proactive problem-solving mindset with attention to detail