Job Description
We are seeking a dedicated Junior IT Support Specialist to join our dynamic team in New York City. If you have a passion for technology and a drive to learn, we provide the platform for you to grow your career in a fast-paced corporate environment.
As an entry-level IT professional, you will be the first line of defense for our employees' technical needs, ensuring our operations run seamlessly. We value curiosity and are looking for candidates eager to tackle challenges in hardware, software, and network administration.
Responsibilities
- Provide Tier 1 technical support to employees regarding hardware, software, and network issues.
- Diagnose and resolve desktop and laptop connectivity problems.
- Assist in the deployment and configuration of new workstations and peripherals.
- Manage and maintain inventory of IT assets and supplies.
- Document technical issues and resolutions in the knowledge base.
- Collaborate with senior IT staff to improve system performance and security.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (Bachelor’s degree preferred).
- Basic understanding of operating systems (Windows, macOS).
- Familiarity with help desk software and ticketing systems.
- Strong analytical and problem-solving abilities.
- Excellent communication skills with the ability to explain complex concepts simply.
- Must be authorized to work in the United States.