Job Description
Launch your IT career with TechNova Solutions! We're seeking motivated entry-level professionals to join our dynamic IT support team. As a Junior IT Support Specialist, you'll be the backbone of our company's technological infrastructure, ensuring seamless operations for 500+ employees. You'll gain hands-on experience with cutting-edge systems while working alongside industry experts who are dedicated to your growth. Our collaborative culture values fresh perspectives and offers structured training programs to accelerate your professional development. If you're passionate about technology and eager to make an impact, this is your opportunity to build a solid foundation in the IT industry.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and in-person assistance
- Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices
- Manage user accounts, permissions, and access controls across Active Directory
- Document all IT incidents, resolutions, and asset inventory in ServiceNow
- Collaborate with senior IT staff on system upgrades and security patch deployments
- Assist with onboarding new employees by setting up workstations and software
- Participate in cross-functional projects to improve IT service delivery
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent professional experience
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Strong understanding of Windows OS, Microsoft Office 365, and basic networking concepts
- Excellent troubleshooting and problem-solving abilities
- Exceptional communication skills with ability to translate technical concepts for non-technical users
- Proven ability to prioritize tasks and manage multiple requests simultaneously
- Experience with ticketing systems (ServiceNow preferred) and ITSM practices