Job Description
Join TechNova Solutions as a Junior IT Support Specialist and kickstart your career in technology! We're seeking passionate tech enthusiasts to join our dynamic Oakland-based team. As a key member of our IT department, you'll provide critical technical support to our growing organization while gaining hands-on experience in enterprise systems. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture that values innovation and professional growth. This is your chance to build foundational skills in networking, security, and system administration while making a tangible impact.
Responsibilities
- Delve user support via phone, email, and in-person for hardware/software issues
- Troubleshoot and resolve network connectivity problems and system malfunctions
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical procedures and maintain accurate ticketing records
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior IT staff on infrastructure projects
- Participate in technology training sessions to expand skillset
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS, networking fundamentals, and cloud services
- Strong problem-solving abilities and customer service orientation
- Experience with ticketing systems (ServiceNow/Jira preferred)
- CompTIA A+ certification or equivalent technical certification
- Excellent written/verbal communication skills
- Ability to work independently and prioritize tasks