Job Description
Join our dynamic team at Omaha Tech Solutions and launch your IT career in the heart of Nebraska! We're seeking passionate entry-level professionals eager to grow in a supportive environment. As a Junior IT Support Specialist, you'll be the backbone of our technical operations, ensuring seamless digital experiences for our clients while receiving hands-on mentorship from industry veterans. Our collaborative culture values innovation and continuous learning, offering structured training programs to accelerate your professional development.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate asset inventory
- Collaborate with senior engineers on network security initiatives
- Assist with user account management and access control
- Participate in cross-departmental technology projects
- Deliver exceptional customer service with SLA adherence
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of Windows OS and networking fundamentals
- Strong problem-solving and analytical thinking abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (training provided)
- Ability to lift 30 lbs for equipment maintenance
- Valid driver's license for occasional site visits
- Proficiency with Microsoft Office Suite