Job Description
Are you ready to kickstart your career in the heart of the Research Triangle Park? Apex Digital Solutions is looking for a passionate and motivated Junior IT Support Specialist to join our growing team in Raleigh, NC. We are committed to fostering talent and providing a collaborative environment where entry-level professionals can thrive.
In this role, you will be the first point of contact for technical support, ensuring our employees have the tools they need to succeed. If you have a knack for technology and a desire to learn, we want to meet you.
Responsibilities
- Provide Tier 1 technical support to internal staff, troubleshooting hardware, software, and network connectivity issues.
- Manage and maintain user accounts, permissions, and Active Directory environments.
- Install, configure, and update operating systems, applications, and security patches.
- Assist in the deployment of new hardware, including laptops, printers, and mobile devices.
- Document technical issues, solutions, and user feedback in the Help Desk ticketing system.
- Collaborate with senior IT staff to resolve complex technical problems.
- Maintain a clean and organized server room and workstation areas.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (equivalent experience will be considered).
- Familiarity with Microsoft Windows operating systems and Microsoft Office Suite.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and protocols.
- Strong problem-solving skills and the ability to think logically to troubleshoot issues.
- Excellent verbal and written communication skills with a customer-focused attitude.
- CompTIA A+ certification is a plus but not mandatory for this entry-level position.