Job Description
Join our dynamic IT team as a Junior IT Support Specialist and kickstart your career in technology! We're seeking passionate tech enthusiasts to provide exceptional technical support to our growing client base. At Coastal Tech Solutions, we invest heavily in employee development through structured training programs and mentorship opportunities. Enjoy a collaborative environment where innovation thrives, with flexible work options and comprehensive benefits including health insurance and 401(k) matching.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows and macOS environments
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Deploy and configure workstations, printers, and network equipment
- Document all technical procedures and customer interactions in ticketing systems
- Collaborate with senior engineers on complex infrastructure projects
- Implement cybersecurity best practices and data protection protocols
- Conduct routine system maintenance and performance optimization
Qualifications
- Associate degree in IT or related field OR equivalent technical certification (CompTIA A+, Network+)
- 1-2 years of hands-on technical support experience preferred
- Proficiency with Windows 10/11 and Active Directory administration
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent troubleshooting and problem-solving abilities
- Customer service mindset with exceptional communication skills
- Ability to lift 30lbs and work in server environments when needed