Job Description
Join our dynamic team at TechNexus Solutions as a Junior IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in Louisville's thriving tech scene. You'll gain hands-on experience with cutting-edge systems while supporting local businesses in their digital transformation journey.
Our collaborative environment offers mentorship from industry veterans and opportunities to grow into specialized IT tracks. Enjoy competitive benefits, flexible work arrangements, and the chance to make tangible impact in a city ranked among America's top tech hubs.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person
- Deploy and configure workstations, servers, and cloud infrastructure (AWS/Azure)
- Document IT procedures and maintain accurate asset inventory systems
- Collaborate with senior engineers on cybersecurity initiatives and compliance projects
- Participate in system upgrades, patch management, and disaster recovery drills
- Train end-users on new technologies and productivity tools
- Monitor system performance and troubleshoot connectivity issues
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred (willing to train)
- Basic knowledge of Windows OS, Active Directory, and cloud platforms
- Strong problem-solving skills with attention to technical detail
- Excellent written and verbal communication abilities
- Ability to lift 30 lbs for equipment maintenance tasks
- Valid driver's license for occasional off-site support
- Experience with ticketing systems (ServiceNow/Jira) a plus