Job Description
Join our dynamic IT team in Oklahoma City and kickstart your career in technology! As a Junior IT Support Specialist, you'll be the first point of contact for resolving technical issues and ensuring seamless operations across our organization. We provide comprehensive training, mentorship, and clear growth pathways for motivated professionals. If you're passionate about technology and eager to learn in a collaborative environment, this is your opportunity to excel in a fast-paced setting.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS operating systems and peripherals
- Manage Active Directory accounts, permissions, and group policies
- Document incidents, resolutions, and standard procedures in ITSM system
- Assist with network maintenance, security updates, and patch management
- Collaborate with senior team on infrastructure projects and system improvements
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1+ years of hands-on IT support/helpdesk experience preferred
- CompTIA A+ or Network+ certification (or willingness to obtain within 6 months)
- Strong knowledge of Windows 10/11 and Microsoft Office 365
- Excellent troubleshooting and diagnostic skills for hardware/software issues
- Ability to communicate technical concepts clearly to non-technical users
- Customer-focused mindset with strong problem-solving abilities
- Valid driver's license for occasional off-site support