Job Description
Join our dynamic team as a Junior IT Support Specialist and kickstart your career in technology! At TechSolutions Inc., we're committed to nurturing new talent and providing hands-on experience in a fast-paced environment. You'll work alongside industry experts to deliver exceptional IT services while building foundational skills in network administration, system troubleshooting, and cybersecurity.
Why Join Us?
• Mentorship from senior IT professionals
• Comprehensive training programs
• Career growth opportunities
• Collaborative startup culture
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person
- Install, configure, and troubleshoot hardware/software systems
- Manage user accounts, permissions, and access controls
- Document IT processes and maintain knowledge base articles
- Assist with network monitoring and security protocols
- Collaborate with cross-functional teams on IT projects
- Conduct regular system backups and maintenance checks
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Customer service mindset with patience and empathy
- A+ or CompTIA Network+ certification preferred
- Ability to lift 30lbs for equipment handling