Job Description
Join NexusTech Solutions as a Junior IT Support Specialist and launch your career in Denver's thriving tech scene! We're seeking passionate tech enthusiasts eager to build foundational skills while supporting our innovative clients. Enjoy collaborative teams, mentorship from senior engineers, and opportunities for growth in cybersecurity, cloud infrastructure, and system administration. Our Denver hub offers hybrid work arrangements with modern office spaces and cutting-edge technology.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk tickets via ServiceNow with SLA adherence
- Deploy and configure workstations in Windows/macOS environments
- Assist with Active Directory administration and user access management
- Document IT processes and create knowledge base articles
- Collaborate with cloud teams on AWS/Azure deployments
- Participate in cybersecurity awareness initiatives
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred
- Basic understanding of networking fundamentals (TCP/IP, DNS)
- Familiarity with Windows 10/11 and macOS troubleshooting
- Customer service mindset with strong communication skills
- Ability to learn new technologies quickly
- Valid driver's license for occasional client site visits