Job Description
Are you a tech enthusiast looking for your first big break? CloudNine Systems is seeking a Junior IT Support Specialist to join our dynamic team in the heart of Seattle. We pride ourselves on fostering a collaborative environment where entry-level talent can grow into senior leadership.
As a Junior IT Specialist, you will be the first line of defense for our employees' technology needs, ensuring a seamless digital experience across our Seattle office and remote teams. You will gain hands-on experience in a fast-paced tech environment while contributing to the efficiency of a forward-thinking company.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and certification reimbursement.
- Work in the vibrant tech hub of Seattle with a supportive team culture.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Assist in the deployment, configuration, and maintenance of workstations, laptops, and peripherals.
- Maintain accurate records of help desk tickets and user requests using our ticketing system.
- Collaborate with senior IT staff to implement security updates, patches, and software installations.
- Conduct basic training sessions for new employees regarding office technology and best practices.
- Monitor inventory levels of IT supplies and hardware assets.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Familiarity with Microsoft Office Suite and basic knowledge of operating systems (Windows/macOS).
- Strong problem-solving skills and a logical approach to technical challenges.
- Excellent written and verbal communication abilities.
- Eagerness to learn new technologies and adapt to changing IT environments.
- Valid driver's license is a plus.