Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and launch your career in technology! TechSolutions Inc. is seeking motivated individuals passionate about providing exceptional technical support to our growing client base in Fort Worth. This full-time position offers comprehensive training and growth opportunities within a collaborative environment. You'll be the first point of contact for resolving hardware/software issues, ensuring seamless operations for our clients. If you're ready to build a solid foundation in IT with a company that invests in its people, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install and configure operating systems, applications, and network equipment
- Document technical issues and resolutions using ticketing systems
- Provide user training on software and security best practices
- Collaborate with senior technicians on complex troubleshooting
- Monitor system performance and proactively address potential issues
- Assist with network maintenance and security updates
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred (not required)