Job Description
Launch your career in technology with TechSolutions Inc., a leading innovator in San Antonio's thriving tech scene. We're seeking passionate entry-level professionals to join our dynamic IT support team. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry veterans. Work in a collaborative environment where your growth is prioritized, and gain hands-on experience with cutting-edge technologies. Join us to build a strong foundation for your future in IT while making a real impact on our clients' digital transformation journeys.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist users with system installations, configurations, and troubleshooting
- Document technical procedures and maintain accurate support tickets
- Collaborate with senior team members on complex problem resolution
- Conduct periodic system audits and preventive maintenance
- Train end-users on new technologies and best practices
- Participate in IT projects and process improvement initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ certification preferred