Job Description
Join our dynamic team at NOLA Tech Solutions and launch your career in IT! We're seeking motivated Junior IT Support Specialists to provide exceptional technical assistance to our clients in the vibrant heart of New Orleans. This entry-level role offers comprehensive training, mentorship opportunities, and a clear path to professional growth. Enjoy competitive compensation, flexible work arrangements, and a collaborative environment where your ideas are valued. Help us bridge the gap between technology and business while building lasting connections in the Big Easy's thriving tech scene.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Assist with network administration tasks under supervision
- Conduct user training on new technologies and systems
- Collaborate with senior technicians on complex problem-solving
- Maintain inventory of IT assets and equipment
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to learn new technologies quickly
- Valid driver's license (for occasional on-site visits)