Job Description
Welcome to TechNova Solutions, a forward-thinking technology firm based in the vibrant heart of Long Beach. We are seeking a motivated Junior IT Support Specialist to join our growing team. This is an excellent opportunity for recent graduates or career changers looking to launch their career in Information Technology. You will play a crucial role in maintaining our technical infrastructure and ensuring our clients receive top-tier service.
At TechNova, we pride ourselves on our collaborative culture and commitment to employee growth. As a Junior IT Support Specialist, you will receive mentorship from senior engineers and have the chance to work with cutting-edge tools and technologies.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Manage and respond to support tickets in our ticketing system (Zendesk/Jira).
- Assist in the deployment, configuration, and maintenance of desktop environments and mobile devices.
- Perform basic network troubleshooting, including Wi-Fi connectivity and printer setup.
- Document all support interactions, solutions, and technical configurations accurately.
- Collaborate with the IT team to identify process improvements and implement best practices.
- Conduct basic training for end-users on software applications and security protocols.
Qualifications
- High school diploma or GED required; Associate’s degree in IT, Computer Science, or related field is a plus.
- Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts.
- Strong problem-solving skills with the ability to think critically and troubleshoot independently.
- Excellent written and verbal communication skills with a customer-first attitude.
- Ability to work flexible hours, including occasional evenings or weekends as needed.
- Willingness to obtain industry-recognized certifications such as CompTIA A+.