Job Description
Join TechForward Solutions as a Junior IT Support Specialist and kickstart your career in technology! We're hiring motivated individuals in Boston with no prior experience required. Our comprehensive 8-week paid training program will equip you with essential IT skills, including system administration, network troubleshooting, and cybersecurity fundamentals. Work alongside industry experts in a collaborative environment while supporting Fortune 500 clients. Enjoy competitive benefits, career advancement opportunities, and a modern workspace in Boston's Innovation District.
Responsibilities
- Provide Tier 1 technical support to clients via phone, email, and remote assistance
- Install, configure, and maintain hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior technicians on complex network problems
- Participate in ongoing training to maintain technical certifications
- Conduct system audits and security vulnerability assessments
- Maintain accurate inventory of IT assets
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and problem-solving skills
- Strong written and verbal communication abilities
- Ability to work flexible hours including occasional weekends
- Valid driver's license for client site visits
- Passion for technology and continuous learning
- Ability to lift 30 lbs for equipment handling
- US citizenship or permanent residency required