Job Description
Join our dynamic team immediately! TechSolutions Northwest is urgently hiring motivated entry-level IT Support Specialists to provide exceptional technical assistance to our clients in Portland's thriving tech ecosystem. This is your gateway to a rewarding career in IT with hands-on experience and structured mentorship. No prior experience required – we provide comprehensive training!
Our ideal candidate thrives in fast-paced environments, possesses excellent problem-solving skills, and is passionate about technology. Enjoy competitive benefits, career growth opportunities, and a collaborative workplace in Portland's heart.
Responsibilities
- Provide first-level technical support via phone, email, and remote tools for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, printers, and network equipment
- Document incidents, resolutions, and asset information in ITSM systems
- Collaborate with senior engineers to resolve escalated technical problems
- Conduct user training on standard software applications
- Monitor system performance and security protocols
- Assist with IT asset management and inventory control
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong customer service orientation and communication skills
- Ability to troubleshoot hardware/software issues logically
- Valid driver's license and reliable transportation
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Experience with ticketing systems (ServiceNow, Jira) a plus