Job Description
Join our dynamic team as an entry-level IT Support Specialist and launch your career in technology! We're seeking motivated individuals to provide essential technical support to our clients. If you're passionate about solving problems and eager to grow in a fast-paced environment, this is your opportunity. No prior experience required – we provide comprehensive training!
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide responsive technical support via phone, email, and chat
- Document all IT incidents and resolutions in our ticketing system
- Assist with network maintenance and security protocols
- Train users on new technology implementations
- Collaborate with senior IT staff on complex projects
- Monitor system performance and identify improvement opportunities
Qualifications
- High school diploma or equivalent (technical certification preferred)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service experience a plus
- Valid driver's license and reliable transportation
- Willingness to obtain CompTIA A+ certification