Job Description
Are you looking to launch your career in Information Technology? Apex Innovations is seeking a motivated Junior IT Support Specialist to join our growing team in the heart of Chicago. We pride ourselves on providing top-tier technical support and fostering a collaborative environment for new talent.
As a Junior IT Support Specialist, you will work closely with our senior engineering team to troubleshoot technical issues, manage hardware and software deployments, and provide exceptional customer service to our clients. This is a fantastic opportunity to gain hands-on experience in a fast-paced corporate setting.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person, resolving hardware and software issues efficiently.
- Assist in the installation, configuration, and maintenance of computer systems, printers, and network peripherals.
- Monitor system performance and respond to alerts regarding network outages or security threats.
- Maintain accurate records of all help desk tickets and resolutions in the ticketing system.
- Collaborate with the IT team to deploy software updates and patches across the organization.
- Perform regular inventory checks of IT assets and assist in procurement processes.
Qualifications
- High school diploma or GED required; Associate’s degree in Information Technology or related field preferred.
- Basic understanding of computer hardware components, operating systems (Windows/Linux), and networking concepts.
- Strong problem-solving skills and the ability to troubleshoot common technical issues.
- Excellent verbal and written communication skills with a customer-first attitude.
- Ability to work independently as well as part of a team in a professional office environment.
- Must be available to work occasional evening or weekend shifts during critical upgrades.