Job Description
Join InnovateTech Solutions as a Junior IT Support Specialist and launch your career in Tulsa's thriving tech scene! We're seeking passionate tech enthusiasts eager to grow in a dynamic environment where innovation meets opportunity. As a cornerstone of our IT team, you'll gain hands-on experience with cutting-edge systems while supporting our mission to deliver exceptional digital experiences. Enjoy competitive compensation, mentorship from industry veterans, and a culture that celebrates curiosity and growth. Tulsa's affordable living and vibrant tech community make it the perfect place to build your future in IT.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues across 150+ employees
- Deploy and configure desktop/laptop systems including Windows 11 and macOS environments
- Manage Active Directory accounts, permissions, and group policies
- Monitor and maintain network infrastructure including switches, firewalls, and VPNs
- Document IT procedures and create knowledge base articles for team reference
- Collaborate with vendors for hardware procurement and service level agreements
- Participate in system upgrades and cybersecurity awareness initiatives
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of hands-on IT support, help desk, or internship experience
- Proficiency with Windows OS, Microsoft Office 365, and basic networking concepts
- Strong problem-solving skills with ability to troubleshoot hardware/software issues
- Excellent written and verbal communication skills for technical documentation
- CompTIA A+ or Network+ certification preferred (not required)
- Valid driver's license and reliable transportation for occasional on-site work