Job Description
Join our dynamic team at TechForward Solutions as a Junior IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in Oakland's thriving tech ecosystem. You'll provide essential technical support to our innovative clients while receiving mentorship from industry experts. This role offers hands-on experience with cutting-edge technologies and a clear path to career growth.
Responsibilities
- Diagnose and resolve hardware/software issues across diverse systems
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Deploy and configure desktop/laptop equipment and peripherals
- Document technical procedures and maintain accurate knowledge base
- Collaborate with senior engineers on complex infrastructure projects
- Implement security protocols and best practices
- Manage user accounts and system access permissions
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Experience with helpdesk ticketing systems (e.g., Jira, Zendesk)
- Ability to lift 30lbs and work in varied office environments