Job Description
Join our dynamic IT team in Colorado Springs and kickstart your technology career! We're seeking passionate entry-level professionals to provide essential technical support to our growing client base. This role offers hands-on experience with modern infrastructure while working alongside seasoned mentors. Enjoy competitive benefits, professional development stipends, and a collaborative culture that values innovation and growth.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/Linux environments
- Manage user accounts, permissions, and access controls in Active Directory
- Deploy and configure network equipment (routers, switches, firewalls)
- Document technical procedures and maintain knowledge base articles
- Provide Tier 1/2 support via ticketing systems and direct communication
- Assist with cloud infrastructure monitoring (AWS/Azure)
- Participate in security audits and compliance initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 6 months)
- Basic understanding of networking protocols (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory and Group Policy
- Strong problem-solving and customer service skills
- Ability to lift 50 lbs and work in server environments
- Valid Colorado driver's license for occasional site visits