Job Description
Join our dynamic IT team in Long Beach and launch your career in technology! TechWave Solutions Inc. is seeking a motivated Junior IT Support Specialist to provide exceptional technical assistance to our growing client base. This is your opportunity to gain hands-on experience in a collaborative environment while developing critical IT skills. We offer comprehensive training, mentorship programs, and clear career advancement paths for ambitious tech professionals.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Manage help desk tickets via ticketing system with SLA adherence
- Deploy and configure end-user devices (laptops, peripherals, mobile)
- Document IT procedures and create knowledge base articles
- Assist with network administration tasks (switches, firewalls)
- Support cybersecurity initiatives including patch management
- Collaborate with senior engineers on complex technical projects
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service experience with conflict resolution skills
- CompTIA A+ or similar certification preferred
- Proficient in Microsoft Office 365 and remote access tools
- Ability to lift 30lbs for equipment deployment
- Valid California driver's license required