Job Description
Join our dynamic IT team as a Junior IT Support Specialist and kickstart your career in technology! We're seeking passionate tech enthusiasts eager to learn and grow in a collaborative environment. At TechSolutions Inc., we invest in our people through mentorship programs and hands-on training opportunities. This role offers direct exposure to enterprise systems while supporting Sacramento's thriving business community.
Our Sacramento headquarters features modern workspaces, flexible schedules, and a comprehensive benefits package including health insurance, 401k matching, and professional development stipends. Work alongside industry veterans while building your expertise in cutting-edge IT infrastructure.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and security protocols
- Document IT processes and maintain knowledge base articles
- Collaborate with senior team on system upgrades and maintenance projects
- Train end-users on new technologies and best practices
- Monitor system performance and troubleshoot technical incidents
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking concepts, and hardware troubleshooting
- Customer service experience with strong communication skills
- Ability to work independently and prioritize tasks in a fast-paced environment
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid California driver's license for occasional off-site support
- Proficiency with Microsoft Office 365 and ticketing systems