Job Description
Launch your IT career with TechSolutions Inc., a leading Tucson-based technology firm! We're seeking motivated entry-level professionals to join our dynamic IT support team. You'll gain hands-on experience in enterprise systems while working alongside industry experts in a collaborative, growth-oriented environment. Our comprehensive training program ensures you develop critical technical skills while making a tangible impact on our clients' digital transformation journey.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network infrastructure
- Diagnose and resolve end-user issues across Windows and macOS environments
- Assist with system administration tasks including account management and security protocols
- Create and maintain technical documentation for troubleshooting procedures
- Collaborate with senior engineers on complex system implementations
- Monitor system performance and escalate critical issues appropriately
- Participate in IT asset management and inventory control processes
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows operating systems and Active Directory
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- A+ or CompTIA Network+ certification preferred
- Valid Arizona driver's license required for occasional on-site visits