Job Description
Launch your IT career with Tech Innovators Inc.! We're seeking a passionate Junior IT Support Specialist to join our Milwaukee team. This role offers hands-on experience in enterprise systems, cybersecurity fundamentals, and network administration. You'll work alongside industry experts while supporting 500+ users across diverse departments. Enjoy competitive benefits, professional development stipends, and a collaborative culture that values innovation.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage helpdesk tickets using ServiceNow with SLA adherence
- Deploy and configure Windows 10/11 workstations and mobile devices
- Assist with cybersecurity protocols including VPN setup and MFA
- Document IT procedures and maintain knowledge base articles
- Collaborate on cloud migrations (Azure/O365) and infrastructure projects
- Conduct user training on new technology implementations
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification (preferred)
- Basic knowledge of Active Directory, DNS, and DHCP
- Experience with ticketing systems and remote support tools
- Strong troubleshooting methodology and documentation skills
- Ability to lift 30lbs for equipment maintenance
- Valid driver's license for occasional site visits