Job Description
Launch your IT career in Baltimore's thriving tech hub! TechSolutions Inc. is seeking passionate entry-level IT professionals to join our dynamic support team. You'll gain hands-on experience with cutting-edge systems while working alongside industry experts in a collaborative environment. Enjoy competitive benefits, professional development opportunities, and the chance to make an immediate impact in our growing organization.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical issues and resolutions using ticketing systems
- Assist with cybersecurity best practices and incident response
- Collaborate with senior IT staff on infrastructure projects
- Deliver user training on new technologies and systems
- Monitor system health and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Strong problem-solving skills and customer service orientation
- Familiarity with ITIL or ITSM principles
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license for occasional off-site support